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Care and maintenance

This page includes tips for the care and maintenance of your headset.

What’s in the box

Included in the box are your headset and all the essentials listed below.

XR-3
 

 

 

XR-3 mixed reality headset Cleaning cloth Varjo reference marker

 

Depending on your headset version and geographical region, one of the following sets for connecting the headset is also included:

  • Headset adapter
  • Power supply unit
  • 5 power plugs: Euro, UK, US, AUS, CHN
  • 2 Headset adapters
  • 2 Power supply units
  • 6 Power plugs, 2 of each: Euro, UK, US, AUS, KOR, CHN

See Setting up XR-3 for more information about connecting your headset.

 

VR-3
 

 

VR-3 virtual reality headset Cleaning cloth

 

Depending on your headset version and geographical region, one of the following sets for connecting the headset is also included:

  • Headset adapter
  • Power supply unit
  • 5 power plugs: Euro, UK, US, AUS, CHN
  • 2 Headset adapters
  • 2 Power supply units
  • 6 Power plugs, 2 of each: Euro, UK, US, AUS, KOR, CHN

See Setting up VR-3 for more information about connecting your headset.

 

Varjo Aero
 

 

 

Varjo Aero virtual reality headset Cleaning cloth In-ear headphones

 

The following items to connect your headset are also included:

  • Headset adapter
  • Power supply unit
  • 6 power plugs: Euro, UK, US, AUS, KOR, CHN

See Setting up Varjo Aero for more information about connecting your headset.

 

XR-1 Developer Edition, VR-2 Pro, VR-2, and VR-1
 

 

XR-1 Developer Edition headset VR-2 Pro, VR-2, or VR-1 headset
 

 

 

Link Box LB1 Link Box power supply unit S51A00 Connector cables:
1 x USB-C
1 x USB-A
2 x DisplayPort-DisplayPort
2 x DisplayPort-Mini DisplayPort ** not included with the VR-1
 

 

 

3 power cables:
Euro plug
UK plug
US plug
Standard fabric face cushion
Large polyurethane face cushion
Cleaning cloth

 

 

Handling and care

Please be aware that your Varjo headset is a high-precision optical instrument. Handle your headset with care. Do not drop or throw the headset as it could damage the optical elements.

Lenses and optics play a key part in creating a crystal-clear virtual reality experience. Be careful not to scratch the lenses when you use, store, or move your headset.

When using the headset with eyeglasses, ensure that the eyeglasses do not touch or scratch the headset lenses.

Always lift the headset by holding the headset body or the headband. Do not lift the headset by holding the mask, cables or the head strap.

Be careful not to scratch the lenses or the front plate while changing the mask, face cushion, or headband.

Protect the headset during transportation.

 

 

Operating environment

Your headset is intended to be used indoors only. Keep the headset in a clean and dust-free place. Do not use in humid environments.

When the headset is powered on and not in use, place it on a flat surface with the vents on the top of the headset facing up. Make sure not to cover the vents on the top and bottom of the headset.

Do not leave the headset in direct sunlight or strong ultraviolet light. Exposure to direct sunlight can damage the optics and the displays.

Do not place the headset near heat sources, hot areas, or extreme temperatures. Do not expose the headset to open flames or smoke.

Do not use the headset near water or liquid.

Do not use the headset after a dramatic change in temperature. When you move the headset between environments with very different temperatures and/or humidity ranges, condensation may form on or within the headset. Allow enough time for moisture to evaporate before using the product.

 

 

Cleaning your Varjo headset

Pay attention to personal hygiene when using the headset. Be mindful of others, especially when multiple persons are sharing a headset.

Remember to clean the headset thoroughly before and after using it.

 

Cleaning the headset

Unplug the headset from its power source before cleaning.

Clean the headset body with non-abrasive antibacterial wipes.

Do not use soap, harsh chemicals, cleaning solvents, liquid cleansers, or aerosols. Do not use any liquids to clean the headset.

 

Cleaning the lenses

The lenses on your headset are high-precision optical instruments. Always handle the lenses carefully.

Wipe the lenses with clean, unused optical lens wipes or a microfiber lens cloth. If needed, you can use compressed air to remove dust and other loose particles before wiping.

Use a wipe or cloth that is damp but not soaked. Clean the lens surface using gentle, circular movements starting in the center and moving outward.

 

Cleaning the cushions

Polyurethane cushion: clean with non-abrasive antibacterial wipes.

Fabric cushion: Dampen a clean, soft cloth with water (up to +40C / 104F) and gently wipe the area you want to clean. Air dry at room temperature. Don’t tumble dry, iron, or expose the cushion to direct sunlight. Do not scrub, wring, or bleach the cushion.

 

 

Removing the headband

XR-1 Developer Edition, VR-2 Pro, VR-2, and VR-1

You can remove the headband when you need to transport or put the headset into storage.

Follow the instructions to remove the headband:

1. Place the headset on a flat surface. Be careful not to scratch the front plate.
2. Tighten the headband by turning the adjustment wheel.
3. Open the head strap and pull it free from the front.
4. Remove the cables from the two holders located on the left side of the headset and back of the headband.
5. Using a coin, turn the locking mechanisms on both sides of the headband counterclockwise to unlock the headband from the headset.
6. Gently pull the headband apart to remove it.

 

 

Replacing the XR camera cable

XR-1 Developer Edition

If you need to replace the XR camera cable, please contact Varjo Support. Do not substitute with another type of cable.

 

 

Connecting the 10m cable pair

XR-3 and VR-3

XR-3 and VR-3 come with a pair of 5 m (16 ft) cables that are used to connect the headset to your computer. You can replace the standard cable pair with a longer 10 m (33 ft) cable pair available in Varjo Store.

See the instructions to connect the 10m cable pair.

 

 

 

 

Organizations

As a business customer, you have access to our full product range.

  • Varjo XR-3
  • Varjo VR-3
  • Varjo Aero

Available in over 35 countries

Individuals

Private customers can order Aero through our webstore.

  • Varjo Aero

For private customers, Varjo Aero is currently available in the following countries: United States, United Kingdom, Germany, France, Norway, Finland.

Organizations

As a business customer, you have access to our full product range.

Continue to Pricing & order

Individuals

Private customers can order Aero through our webstore.