FAQ and Troubleshooting

This section includes additional tips and frequently asked questions about using your headset.

Connecting the headset

Setting up the headset

Starting an application

Displays and image quality

Using positional tracking

Using eye tracking

Using controllers

Using headphones and audio

Using the headset for extended periods of time

Error messages

 

If can’t find an answer to your question, you can send your inquiry to Varjo Support. If you want to report a bug, please reach out to developers@varjo.com. Thank you!

 

Connecting the headset

Can I use adapters for connecting the Varjo VR-1 to my computer?

We recommend connecting the headset to a computer using the Link Box without adapters. For example if your laptop does not have full DisplayPort, it is better to use DisplayPort to Mini-DP cable rather than an adapter. We cannot guarantee functionality with adapters.

I connected the headset to my desktop PC using the Link Box but I cannot see the image on my headset display.

There can be a few reasons why this could happen. Try the following:

  1. Ensure that you have connected the DisplayPort cables and USB-A cable to your desktop PC using the connectors on the back of your PC. In many cases, the connectors on the back are routed to the USB root and connectors in front are behind a USB hub. This may cause a connectivity issue.
  2. Check that the Link Box is connected to a wall power socket using the Varjo-supplied power source.
  3. If your PC has both an integrated graphics card and a dedicated graphics card, use the ports on your dedicated graphics card.
  4. Make sure you have connected the cables in the right order. Unplug the headset blue cable from the Link Box and reconnect the cables (in this order):  1) First connect the Link Box to your computer and a power socket. 2) Connect the red cable from the headset to the Link Box. 3) Connect the blue cable from the headset to the Link Box.

 

I connected the headset to my laptop using the Link Box but I cannot see the image on my headset display.

Try the following:

  1. There are specific requirements for supported graphics card and connectors defined in the System requirements. Please make sure your laptop is compatible with the requirements.
  2. Choose the best option from the alternative connectivity options depending on the type of your computer and what ports it has.
  3. Make sure you have connected the cables in the right order. Unplug the headset from the Link Box and reconnect the cables (in this order):  1) First connect the Link Box to your computer and a power socket. 2) Connect the red headset cable. 3) Connect the blue cable from the headset to the Link Box.

I connected the headset using an external dock between my headset and the laptop for extra DisplayPorts/USB-C. I cannot see the image on my headset display.

External docks act as a USB hub and may cause compatibility issues. We recommend connecting laptops using the Link Box directly and without connectors or adapters . See the System requirements for more details.

I shut down my computer, but the headset does not turn off.

The headset gets powered through the Link Box power supply. When plugged into the wall socket, the headset remains powered on even if you turn off your computer.

When the headset is not used for a longer period of time, it is recommended to unplug the Link Box from the wall socket and disconnect the headset’s blue optical cable from the Link Box. Unplugging both cables will shut down the headset.

Setting up the headset

I have finished the setup steps but can’t get my VR application to show up on the headset. Instead, I can see my Windows desktop extended on the headset displays.

Make sure you have the latest NVIDIA graphics card drivers installed. Check the supported driver versions from the System requirements.

AMD GPUs are not currently supported by the Varjo VR-1.

The headset doesn’t work after a Windows or graphics driver update.

You may need to uninstall and reinstall the Varjo Base software.

I am having trouble getting the setup to work on a Windows 10, N version.

Windows N versions don’t include all media framework libraries the software depends on. Install the latest Windows Media Feature Pack and try running the setup again.

Starting an application

My VR application doesn’t start.

There can be several reasons why an application doesn’t start. First verify that this software has worked on your Varjo headset before.

 

If this is the first time you are using the software on the Varjo headset

If you have an application that has been created for another VR headset, you need to port your application to work with the Varjo headset. See the details in Develop for the VR-1 for how to integrate your existing apps with the Varjo headset.

 

If the software has previously worked on this Varjo headset

If you have trouble starting your VR application, or the image doesn’t appear full screen on the headset displays, try the following steps:

  1. Close all running VR applications.
  2. Unplug the headset. Wait for a few seconds and then reconnect the headset cables.
  3. Right-click on Varjo Base on the Windows task bar and select Restart Varjo System.
    • If you don’t see Varjo Base appearing on the Windows task bar, go to Windows Start menu and start Varjo Base again.
  4. Wait for 30 seconds.
  5. Launch your VR application again, it should work now.

Displays and image quality

One or more of the headset displays are off or they show a corrupted image.

1. Reset the headset: Hold both the System button and Application button pressed down for 5 seconds, and release the buttons when the LED starts to blink red.

Wait until the headset has restarted and check that the displays show correct image.

2. If that doesn’t work, unplug the headset by removing the blue cable from the Link Box and restart your computer.

After your computer has restarted, re-connect the blue cable.

Check that the displays show a correct image now.

The screen flickers, or the image does not update smoothly on the headset displays.

If the content you are running is too complex to render with your current computer, it may cause flickering or screen tearing.

See tips in the Develop for the VR-1 section on how to improve your application performance in Unity or Unreal.

The border between the focus and the peripheral areas doesn’t look smooth.

This can happen if your headset is not positioned optimally on your face, or the lens distance has not been adjusted correctly to match your eyes.

1. Go to the Varjo Base Settings page

Ensure that the settings Adjust lens distance automatically and Show guidance for headset alignment have been turned on.

If you don’t want to use automatic lens adjustment, ensure that the value you have manually entered matches your interpupillary distance.

2. Put your headset on again.

The headset will show on-screen instructions for aligning the device optimally on your face.

When the Headset alignment guidance is displayed, the headset will also automatically re-adjust the headset lenses for your eyes. You will hear a short buzzing sound during the adjustment.

Using positional tracking

The headset image does not update when I move.

Headset tracking has been lost. Try slowly waving the headset towards the base stations to regain tracking.

The SteamVR™ tracking elements are placed behind the front plate and on both sides of the Varjo headset. Be sure not to cover or occlude the SteamVR™ tracking elements with your hands. Ensure that the base stations are pointing towards the headset in all positions, also when you move or turn around in the room. The minimum recommended distance between the base stations and the headset is 1.5 meters or 5 feet. If possible, cover all reflective surfaces in the base stations’ field of view. Please be aware that reflective surfaces may interfere with tracking.

How can I reset the floor height or forward direction?

Floor height and default orientation are defined using the Room Setup in the SteamVR application.

  1. Close your VR application on your computer.
  2. Open Varjo Base and go to the Headset In the section Room Setup with SteamVR, select Launch SteamVR. The SteamVR status window opens.
  3. In the SteamVR application menu, select Run Room Setup.
  4. Follow the instructions in SteamVR.
  5. After you have finished the Room setup in SteamVR, close the SteamVR status window.
  6. Return to Varjo Base and select Restart Varjo System. Make sure that the SteamVR status window is not running at this point.
  7. Restart your VR application. The floor height and default orientation should now appear fixed.

How can I reset my position in VR?

Tracking reset is currently possible only in enabled Unity applications. See Developer documentation for Unity for further information.

Using eye tracking

I can’t get the eye tracking calibration to start.

For the eye tracking to work accurately, the headset needs to be placed firmly and aligned straight so that the cameras can see your eye movements. See detailed instructions for using the Eye tracking in the Get to know your VR-1 section.

Eye tracking calibration always finishes with the error: “Calibration unsuccessful”.

You can run calibration again from the System settings: Press the System button and select Calibrate eye tracking.

Eye tracking has been designed to work with most eyeglasses and contact lenses. However, the technology cannot be guaranteed to work with all special glasses or medical eye conditions.

Using controllers

My controllers are not working.

The controllers are connected using the SteamVR application. See the setup steps in the Getting started guide.

Note that if you have paired your controllers with another VR headset, they will need to be paired again with the Varjo headset.

The System button in my Vive controller does not work.

This is a known limitation currently. The System button in Vive controllers does not do anything when using the Varjo headset.

You can access the Varjo System settings at anytime by pressing the headset System button once.

Using headphones and audio

What kind of headphones can I use with the VR-1?

VR-1 has a 3.5mm AHJ (CTIA) standard audio connector. It is located between the face mask and the headset body, next to the right eye lens. You can use headphones with and without a built-in microphone.

Which audio format is supported by VR-1?

2 channel 16-bit, 44.1kHz/48kHz sampling rate for playback and recording is supported.

I connected my headphones to the Varjo headset, but I cannot hear anything.

Audio may not be routed to the Varjo headset.

  1. On your Windows PC, select Start and type in Sound.
  2. Select Sound (Control Panel) from the list of results.
  3. Open the Playback tab, and select USB Audio Device > OK.

Using the headset for extended periods of time

The headset gets warm during use.

The headset may get warm during extended periods of continuous use. This is not dangerous. If the headset feels uncomfortably warm to wear, unplug the headset and let the headset cool down.

Be careful not to cover the vents on the top and bottom of the headset. The headset should always be kept with the vents pointing upwards when placed on a table.

The headset shut down automatically.

This may be due to ambient temperature rising above a defined limit. The VR-1 automatically shuts down when the headset reaches an internal temperature limit.

Unplug the headset and allow it to cool down for 15 minutes.

Error messages

Varjo Base shows an error message

Varjo Base can detect several different error situations and always displays the recommended steps how to recover from the error. Please follow the instructions shown in Varjo Base.

You can view advanced technical details about the error in Varjo Base. This may be helpful if you need to connect Varjo Support about your issue. Go to the Headset page and click on the small arrow on the corner of the error message. The technical details will show up.

If your problem persists and you can’t get the headset working, please report your problem to Varjo Support.

SteamVR status window shows an error message

Due to certain shared resources between Varjo Base and the SteamVR application, the two software cannot be running at the same time. Make sure to keep the SteamVR status window closed when using the Varjo headset.

You can ignore the error messages displayed by the SteamVR application. Please check the system status and instructions in possible error situations from Varjo Base.

The headset LED light blinks differently than usual.

The System button has an LED light that indicates the different states of the headset.

LED is green The headset is working normally.
LED is white The headset is idle and the displays have been turned off. This happens when the headset has not been used for a determined period of time. When movement is detected, the headset is automatically activated and the LED turns green.
LED blinks white The device has a power cable connected, but other cables are not yet connected.Make sure all the cables are connected properly (see instructions in the Getting Started guide).

Also ensure that Varjo Base is installed and running on your computer. Click on Varjo Base icon in the Windows Start menu to start the application.

LED turns white for a short period of time after connecting the headset. All cables are connected and Varjo system is initialising.
LED blinks red The headset does not work normally and no content is displayed. There can be several reasons for this. See details and instructions in Varjo Base for correcting the issue.
LED blinks green and red The headset has reported an error. Some of the functionality may be disabled or not working correctly. See details and instructions in Varjo Base for correcting the issue.
LED is blue, or blinks blue and white The headset firmware is updating. The LED is solid blue during connection to PC and starts blinking blue during the firmware update process.
LED blinks blue and red The headset cannot start. There can be several causes for blue and red blinking including firmware error or others. Check Varjo Base for instructions.If no instructions are available, try reconnecting the headset. If the issue persists, contact Varjo Support.