Premium support for Varjo customers
Get a response within one business day.
Our in-house support team is here to make sure you get the most value out of your headset. If you’re already a Varjo customer and you have a technical question or need guidance on best practices, we guarantee answers to your inquiries within one business day.
Before contacting us, we encourage you to go through Varjo user guidance materials, including FAQ and troubleshooting, where you’ll find answers to many common questions. If you can’t find the answer you need, please send us a support request:
Log in if you have an existing Varjo account. After logging in, navigate to the Support panel on the left-hand menu and choose ‘New Support Request’.
Sign up as a new customer. An account will be created for you when you submit your first support request.
Make sure to provide a detailed description of your issue
To make sure that our support team can troubleshoot and solve your issue as quickly and smoothly as possible, please follow these steps when creating a support request:
- Describe the issue precisely
- Include the exact error message(s)
- Describe what you were doing when the issue occurred
- Describe what you have done to troubleshoot the issue so far
- Describe whether your device worked properly before the issue occurred
- Provide a headset serial number
- Send headset diagnostics through Varjo Base
If your support inquiry concerns a malfunction or other problem with your Varjo headset, please also send us a headset diagnostics report generated by the Varjo Base software when creating your support request. The report includes important information about your headset configuration and settings and it will help us to identify and solve your issue as quickly as possible.
How to generate and send your headset diagnostics report
Navigate to the Support page on Varjo Base and choose Collect Diagnostics. Your diagnostics files will be created and saved to your computer. All files will be saved in text format and you can review them before sending them to Varjo Support.
Your Varjo headset will never send diagnostics or any data from your computer without your consent.