Need a hand? We’ve got you.
Our in-house technical team is here to help you get the most value from your Varjo products.
The best places to find answers quickly are the Get started guide and our FAQ & Troubleshooting page, where you’ll find answers to most commonly asked questions. If you can’t find the information you need, please send us a support request using the form below. This is a quick and easy way to give feedback or start an inquiry with Varjo Technical Support.
Your question automatically raises a ticket with our technical experts, who will address your inquiry without delay. To help speed up the process, please follow the instructions below and provide sufficient information, including diagnostic data, to help us resolve your issue as quickly as possible.
Customer Support form
Provide a detailed description of your issue
To make sure that our support team can troubleshoot and solve your issue as quickly as possible, please follow these steps when creating a support request:
- Describe the issue precisely
- Include the exact error message(s)
- Describe what you were doing when the issue occurred
- Describe what you have done to troubleshoot the issue so far
- Describe whether your headset was working normally before the issue occurred
- Include the serial number of your headset
- Send headset diagnostics through Varjo Base
If your support inquiry concerns a malfunction or other problem with your Varjo headset, please also send us a headset diagnostics report using the Varjo Base software. The report includes important information about your headset configuration and settings, which will help us to identify and solve your issue as quickly as possible.
How to generate and send your headset diagnostics report
Navigate to the Support tab in Varjo Base and open Diagnostics. Varjo Base will generate the diagnostics files and save them on your computer. All files are saved in text format, and you can review the files before sending them to Varjo Support.
Your Varjo headset will never send diagnostics or other data from your computer without your consent.