Ordering and Deliveries

Below you will find an overview of typical questions regarding the quote request and ordering process as well as order deliveries.

I would like to receive a quote from you, how should I proceed?

You can send us a quote request by submitting a sales contact form on our web site. Please mark the field “I’m interested in getting a quotation” on the form before sending the request to us, and we will get back to you by e-mail as soon as possible.

Where do I find Varjo Terms and Conditions of sale?

Varjo general Terms and Conditions (including our Warranty policy and End-User License Agreement) are available for your review here.

What are delivery times for your products?

By clicking any sales product available on our web store, you will see additional item-specific details which also includes info of the current estimated delivery time for that particular product. Moreover, general info regarding shipping and deliveries can be found here.

How can I place an order?

You can submit a sales order on our web store where it is possible to pay by credit card or choose a prepayment invoice for a wire bank account transfer. In case you would like to place an order against an already-existing quote, please inform us of your purchasing willingness and quote number via a sales contact form, and we will be in contact with you as soon as possible to process the order.

How do I know when my order will be shipped out?

When your order gets dispatched, you will automatically receive a shipment notification e-mail from us together with a carrier tracking number. This way you will have access to an updated information of the ETA of your order and you can follow-up the delivery status online.

I need technical support regarding Varjo products, how can I get help from you?

In case you have not found an answer to your question on our user guidance material on this Support site, you can send us a support request online and we will make our best to solve your technical issue as soon as possible.