Covid-19: Operational Update

You may wonder how Varjo operations are running at the moment during these on-going exceptional times caused by Covid-19. Please find below a summary of the key questions and answers regarding the current state of our operations.

Ordering and Deliveries

 

Should I expect delays when ordering Varjo products?

No, with the help of extensive contingency planning, Varjo supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.

What if I am not working at the office, can I order the product to my home office address?

Yes, when placing a new order, you can set your home office location as the delivery address.

What if I have already placed an order and I am not working at the office, can I re-route the delivery to my home office?

Yes, re-routing is possible, if your order has not been shipped yet. In case your order has already been shipped, the new address has to be in the same country as the original one, and we will make our best to get your delivery re-routed. Please send your re-routing request and new address to Varjo Customer Support. If your order is already in transit, you can also contact the carrier in addition to informing us.

My country is closing / has closed the borders for travelling. Can I still receive commercial goods?

Yes, at the moment the restrictions apply to people – not to commercial goods. However, there may be additional measures by the local customs authorities related to the clearance of the order. Situation is changing daily and we are following the status closely with our Logistics Service Provider.

What if my business needs more time for re-planning the operations, can I delay the delivery of my current order?

Yes, please send your request to Varjo Customer Support so that we can agree a new suitable time for the delivery.

 

Set-up and User Support

 

Majority of the IT equipment is at the office whereas I would like to use the headset at home. What are the minimum requirements for starting to use the headset?

Minimum system requirements for the computer are visible on Varjo Support site where you can check which laptop and desktop models function successfully with Varjo headsets. Please see the details here.

You should also set up base stations to your home office environment. Please find installation guidelines here. In case you need more base stations, you can purchase additional ones on our web store, and we will deliver them to you as soon as possible.

Is Varjo technical support available for questions or queries? Should I expect delays to the usual response time?

Varjo’s international technical support teams are working normally and available for any customer inquiries. We will address all received questions within the next business day.

Best way to reach us is to send a query via Varjo Customer Center.